What The Lost Lands Accident Can Teach You About Customers
What does it take to end a festival for good? Loyalty is everything…
Behold, the photo above shows me and my husband at EZoo’s artist lounge. For those not in the know, EZoo is a massive music festival that is now defunct after promoters mismanaged the festival in 2023.
EZoo was famous for…
Overselling the concert by a whopping 8,000 tickets.
Having concert goers trampling others to get in after being told to wait for hours, then later being told to leave.
A massive class action suit.
A cancellation of festival activities on day one.
A refusal to refund tickets to disgruntled partygoers.
When I went, I had a blast. The festival has since been permanently canceled, with New York City saying they didn’t want it back in. As an EDM fan, I’m heartbroken. I had great memories hanging out with the DJs there.
Lately, it seems like Ezoo is one of many music festivals wrapping up their activities. This leads me to uncover the latest drama in the EDM scene…and what it means for entrepreneurs.